Integrated Services Center (ISC) Representative

Integrated Services Center (ISC) Representative

Waukesha, WI

The Integrated Services Center (ISC) Representative serves as the first point of contact for
employees and others seeking HR and payroll support. This front-line role provides exceptional
customer service, triages inquiries, and delivers support to ensure a seamless experience. The ISC
Representative also plays a vital role in maintaining employee data integrity in the HRIS system and
supports cross-functional activities within the HR and Payroll departments. Attention to detail and
accuracy are critical in ensuring the success of this role.

The Company:

The Walbec Group of companies is currently in its third generation of family leadership producing high-quality construction materials and delivering unparalleled professional design, engineering, and construction services.

• Multi-year Milwaukee Business Journal Best Place to Work honoree and a Best Place to Work by Employ Humanity.
• Associated with many exciting state, municipal, federal, and commercial projects. Check out our website for a complete list of interesting projects. walbecgroup.com
• Proud Partner of the Green Bay Packers.

The Position:

• Customer Support & Triage
  • Serve as the primary contact for the HR hotline, responding to inquiries and providing
    support to employees, applicants, and other stakeholders.
  • Triage incoming calls and emails, escalating complex issues to the appropriate HR or
    payroll team members.
  • Provide accurate and timely information regarding HR policies and other employee-related matters.
    
• HRIS Data Management
  • Process employee data changes, such as rehires, terminations, personal information
    updates, direct deposit, and tax withholding changes.
  • Ensure data accuracy and integrity through regular audits and adherence to standardized processes.
  • Support data entry and updates related to items such as garnishments, levies, child
    support orders, and other employee records.
• Payroll & HR Administrative Support
  • Aid in the preparation of reports and documentation required for payroll and HR
    compliance.
  • Assist with HR department event planning and coordination.
  • Provide support to payroll and HR operations teams in items such as annual labor
    employment posters and tuition reimbursement tracking.
  • Support the field recruitment, onboarding, and orientation processes as requested,
    ensuring required documentation is completed and processed.
  • Collaboration & Continuous Improvement
  • Serve as a liaison between the payroll and HR teams, fostering communication and efficient workflows.
  • Assist in the implementation of new processes and tools to enhance service delivery.
  • Provide input and feedback to improve ISC operations and employee experience.

The Benefits:

Team members at the Walbec Group are offered competitive pay and benefits that align with our values while supporting good health and a balanced life now and into the future. Additionally, we offer a range of opportunities for professional development and career growth that help us all to be successful.

We have the usual suspects like dental, vision, life, flex, EAP, PTO and holidays, but our favorites are the “no premium medical plan” and HRA contribution (with participation in wellness initiatives), company paid STD and LTD, 401k & profit sharing with company contribution and lastly, robust Walbec training.

The Candidate:

• High school diploma or GED required; associate degree preferred.
• 1-3 years of experience in customer service, payroll, or HR-related roles.
• Strong organizational and multitasking skills, with a commitment to accuracy and attention
  to detail.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Exceptional communication and interpersonal skills, with the ability to handle sensitive
  information confidentially.

Why Should You Apply?

First, because we are committed to a diverse and inclusive culture here at the Walbec Group. Our leadership understands the unique abilities and differences of our team members is what drives our innovation and growth. When you choose Walbec, you’ll be welcomed into a supportive environment where all team members feel heard, respected, and valued.

• Excellent wages and benefits packages.
• Job security in our role as an essential company providing infrastructure services.
• Growth opportunities working alongside and learning from experienced industry professionals.
• Be involved in innovative, cool projects throughout the local area and the state.
• Family-oriented, supportive culture.

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and it is our practice to provide equal employment opportunities to all qualified applicants. In addition, it is the policy of the Company to comply with applicable federal, state and local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

P-BOS